FAQ

If you have any questions – FAQ – about payday loans or how borrowing money works, check out our top 5 frequently asked questions or send us a message. If you would like a more in depth look at how our payday loans are advanced to you, check out our full length page on terms & conditions, cost of borrowing, and our loan criteria and necessary qualifications.

FREQUENTLY ASKED QUESTIONS FAQ and Terms and Conditions

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If you have any questions about please do not hesitate to send us a message to our message box on the ‘borrow money tab or call us at 613-745-3278 and one of our customer service representatives will gladly answer any questions you may have.

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1. LOAN CRITERIA

2. HOW LOANS ARE REPAID BY YOU

3. IF YOU DEFAULT

4. HOW LOANS ARE ADVANCED TO YOU

5. OBTAINING A COPY OF THE LOAN AGREEMENT

6. ATTENTION

7. YOUR CANCELLATION RIGHTS UNDER THE PAYDAY LOANS ACT, 2008

8. REFUNDS UNDER THE PAYDAY LOANS ACT, 2008

9. ASK US A QUESTION FORM

Accessible Cash is a registered licensed payday lender that abides by all payday lending laws in Ontario. Accessible Cash also abides by all legal and privacy policies as well as the The Personal Information Protection and Electronic Documents Act (PIPEDA)

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1. LOAN CRITERIA

2 Personal Cheques

2 Most Recent Paystubs

Employed for minimum of 3 months consecutively with same employer

Home address

1 Piece of mail within the last 30 days with your name and address on it

Current bank chequing account

30 day bank statement (from date of application back 30 days)

2 Pieces of Government Issued ID

Two pieces of identification (one photo identification and another one with a signature)

2. HOW LOANS ARE REPAID BY YOU

The Total Amount Due must be paid by you to Accessible Cash by the Payment
Due Date. You can use any of these forms of payment to pay the Total Amount
Due: CASH, INTERAC, EMAIL MONEY TRANSFER, CHEQUE, OR CERTIFIED CHEQUE.

All cheques are to be made payable to Accessible Cash Payday Loans Inc.

If a cheque is returned to Accessible Cash due to insufficient funds in your
account to cover it, Accessible Cash will charge you a fee (a Non-Sufficient
Funds Fee) of $55.00. The Non-Sufficient Funds Fee will be charged by
Accessible Cash and payable by you in addition to any other amounts owed
by you to Accessible Cash.

3. IF YOU DEFAULT

If you fail to pay the Total Amount Due, or any part thereof, by the Payment
Due Date, you hereby agree to allow Accessible Cash to obtain and share
your personal records and credit information for the purpose of collecting
the Total Amount Due, or any part thereof due and payable, to Accessible
Cash. You hereby agree to pay interest from and including the date of
default (being the day immediately following the Payment Due Date) at
the rate of 2.5% per month (30% Per Annum) on all overdue balances. You
also hereby agree to pay all reasonable charges in respect of legal costs
that Accessible Cash may incur in collecting or attempting to collect
a required payment under this loan agreement.

4.HOW LOANS ARE ADVANCED TO YOU

All loans are advanced by Accessible Cash to you by either cheque (the Cheque)
or Interac Email Money Transfer (EMT), at the discretion of Accessible
Cash. The Amount Borrowed is delivered to you in full immediately upon
entering into this Agreement in accordance with the terms hereof, or in
the case of a remote loan, within one (1) hour of entering into this Agreement
in accordance with terms hereof.

Accessible Cash does not charge a fee for advancing a loan by cheque, but your bank
or financial institution may charge you a transaction, or other, fee,
charge or cost for cashing the cheque. Accessible Cash does not charge
you to obtain funds by EMT, but but your bank or financial institution
may charge you a transaction, or other, fee, charge or cost for using EMT.


If the cheque needs to be replaced, contact Accessible Cash and Accessible
Cash will replace it for you free of charge, provided you return the original
cheque. If you cannot return the original of the cheque, Accessible Cash
will charge you $25.00 to cover the costs of issuing a stop-payment on
the original cheque and the re-issue of a replacement cheque. This $25.00
charge by Accessible Cash is due by the Payment Due Date together with
the Total Amount Due, and is in addition to any other fees or charges
owing by you to Accessible Cash. If you do not cash the cheque, or if
the cheque needs to be replaced and you do not contact Accessible Cash,
you are still bound by the terms hereof, and must pay the Total Amount
Due to Accessible Cash by the Payment Due Date.

To send funds by EMT, Accessible Cash signs on to Online Banking at Accessible
Cash’s personal banking or financial institution and selects the “Interac
Email Money Transfer” navigation link on the Banking tab. Accessible
Cash types the email address of the person to which Accessible Cash wants
to send money. Accessible Cash creates a Security Question that only the
person Accessible Cash is sending money to will be able to answer. Accessible
Cash enters the amount Accessible Cash wants to send, and the account
from which such funds are to be withdrawn. The money is withdrawn from
Accessible Cash’s account, and an email notification is automatically
sent to the email address that Accessible Cash provided.

To send funds by EMT, you click on the hyperlink in the email, and are automatically
taken to your online banking sign-on page. After signing on and answering
your Security Question, you can deposit the funds sent to you by Accessible
Cash via EMT immediately to your selected bank account.

To receive money using the EMT service, all you need is a Canadian dollar
account at a Canadian bank or financial institution with access to Online
Banking, and an email address. When money is sent by EMT, the email is
used only for notification purposes; it doesn’t actually carry the money.
The money is transferred using the established inter-bank fund clearing
networks Canadians have trusted for years. Also, in order to receive an
EMT, you must provide the correct answer to the Security Question. Two
more layers of security to give you peace of mind. Sending or receiving
funds by EMT does not require disclosure of any bank account numbers.

If the EMT needs to be replaced, Accessible Cash will charge you $25.00 to
cover the costs of issuing a stop-payment on the original EMT and the
re-issue of a replacement EMT. This $25.00 charge by Accessible Cash is
due by the Payment Due Date together with the Total Amount Due, and is
in addition to any other fees or charges owing by you to Accessible Cash.
If you do not cash the funds advanced by the EMT, or if the EMT needs
to be replaced and you do not contact Accessible Cash, you are still bound
by the terms hereof, and must pay the Total Amount Due to Accessible Cash
by the Payment Due Date.

5.OBTAINING A COPY OF THE LOAN AGREEMENT

The Borrower (Client Name) is entitled to receive from Accessible Cash a copy
of this agreement by requesting it at any time before the end of one year
from the end of the term of the agreement.

6.ATTENTION

This payday loan is intended to address short-term financial needs. The cost
of borrowing for this loan may be higher/lower than credit offered by
other lenders.

7.YOUR CANCELLATION RIGHTS UNDER THE PAYDAY LOANS ACT, 2008

If you are provided with the loan and a copy of this agreement that complies
with the Act when you enter into the agreement, you may cancel the agreement
within two (2) business days of entering into it. For remote payday loan
agreements*, you may cancel the agreement within two (2) business days
of entering into it if you are provided with the loan within one hour
of entering into the agreement and you are provided with a copy of this
agreement that complies with the Act when you enter into the agreement.
You do not have to give a reason for cancelling the agreement.

If you are not provided with the loan or with a copy of this agreement that
complies with the Act when you enter into the agreement, you may cancel
the agreement at any time. For remote payday loan agreements, you may
cancel the agreement at any time if you are not provided with the loan
within one hour of entering into the agreement or if you are not provided
with a copy of this agreement that complies with the Act when you enter
into the agreement. You do not have to give a reason for cancelling the
agreement.

To cancel the agreement, you must provide your notice of cancellation, together
with the amount you borrowed, to the business you dealt with to get your
loan. If you have made any payments under the loan, the lender must return
those payments to you at the earliest reasonable opportunity. * A remote
payday loan agreement is one in which the borrower is not present with
the lender or the loan broker when the payday loan agreement is made (e.g.
a loan made over the internet or by phone).

8.REFUNDS UNDER THE PAYDAY LOANS ACT, 2008

Under certain circumstances, you may demand a refund of a payment you made under
a payday loan agreement within one year of having made that payment. Either
the licensee has received a payment to which it is not entitled or the
licensee has engaged in prohibited conduct of such a serious nature that
you are entitled to a refund of the cost of borrowing that you paid. To
obtain a refund you must give a notice demanding it to the business that
you dealt with to get your payday loan. Your notice must set out your
demand for the refund and the reason for it, as well as your name and
telephone number. Note that the business has two (2) business days within
which to provide the refund to you. You may choose to collect your refund
in person or have it mailed to you.

Please contact the Consumer Protection Branch of the Ministry of Small Business
and Consumer Services for more information on when you may be entitled
to a refund and how to make your demand for a refund. You may contact
the Consumer Protection Branch toll free at 1-800-889-9768 or via email
www.sbe.gov.on.ca

“Educational materials about the payday lending industry, financial planning, the Payday Loans Act and the regulations that the Registrar approves are available upon your request and we will immediately provide such information to you upon your request”

Click Here to view and print required ministry information

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